Equal Opportunity Most commercial and retail establishments are closed, including barber shops and hair salons. We appreciate your support and understanding during this time. Per EUCOM guidance, service members traveling to the United States on either official or non-official travel are not required to complete a 14-day quarantine upon arrival in CONUS unless required by CONUS installation, state/local guidance or the Centers for Disease Control. Main Exchange Mon – Sat, 9 a.m. – 7 p.m. Sunday, 10 a.m. – 7 p.m. As of Nov. 2, the food court will no longer allow customers to dine-in. Customer service inquiries for Military, Civilian, and Travel Pay can use the Air Force Comptroller Services Portal (CSP). No early bird hours. Personnel requesting to travel to the United States for leave purposes should refer to the applicable processes outlined in the above section about leave travel. Always wash hands with soap and water if hands are visibly dirty. If people are interested in any of our virtual modules, they can email ramstein@redcross.org or call at (DSN) 480-2171 (CIV) 06371-47-2171. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Closed for appointments and walk-ins. See below for specific guidance for all personnel and families assigned to Air Force installations in the KMC. A household is defined as people who share a living space, such as a family or roommates who live in the same house or dorm room/suite. 9.4K likes. This is in line with Chancellor Merkel and the Federal Government’s request to avoid unnecessary travel. The Medical Group has a separate clinical area to screen patients that have a higher risk of having or having been exposed to COVID-19. The CSP allows transfer of PII, so a CAC login is required. Turkey Space Required Information: All passengers with a destination of Turkey MUST have a negative Polymerase Chain Reaction (PCR) COVID-19 test result administered no earlier than 72 hours prior to projected aircraft arrival in Turkey. We are not accepting vouchers through eFinance, unless you are assigned to a Geographically Separated Unit (GSU). Worship Services – Holiday services will occur, but singing will not be permitted. Opening & closing timings, parking options, restaurants nearby or what to see on your visit to Ramstein … This may also require repeat lab tests to comply with German law; although, the need for follow up testing depends on where you live. Appointment Days & Times: Mon and Wed 0900-1030 and 1030-1200. _____ View the Ramstein … The order applies to all official and nonofficial travel and failure to comply can result in disciplinary action. The department's actions to stem the spread of COVID-19 has significantly limited the ability of service members to take leave during this national emergency, and we know that leave is vital to the health and welfare of our force. Thurs. Airmen PCSing from Ramstein who are currently assigned to USAFE-AFAFRICA units do not require an exception to policy memo, per guidance from the USAFE-AFAFRICA commander. Q) What is the difference between the RKI heat map and color service warning system? - Italy: 800-979721 - Turkey: 00-800-44-882-5287 Worship services require registration and singing by choirs and congregations is prohibited. Having trouble logging in? Members TDY at Ramstein will submit the same information to Ramstein Public Health prior to entering travel quarantine. Theater opens 30 minutes before first showing. The Per Diem and Transportation Allowance Committee approved emergency updates to the Joint Travel Regulations authorizing per diem and other entitlements to members and their families impacted by the stop movement order associated with COVID-19. Monday 09:00 – 21:00. Open for virtual appointments 7:30 a.m. to 4:30 p.m. by calling 480-5100. 1201). Forms will be completed at the testing location, and no paperwork is required prior to arrival. Please continue to be vigilant by wear face coverings, washing your hands and watching your distance. Beginning Jan. 4, and lasting for two weeks, all in-person school events are cancelled. For the draft letter for Temporary Student Return to Germany, click here. Updated 7/15/2020 The PAX Terminal is also answering customer questions on their Facebook Page. - Fri. 7 a.m.-4:30 p.m. Closed: Weekends, U.S. If possible, we recommend calling an office or business before going. A) The RKI shows risk on a more macro-level, and the Rheinland-Pfalz color warning system shows more localized information. You can take the same precautions to prevent the spread, like washing your hands and cleaning any items that would be shared (door knobs, light switches). To schedule an Official Photo for biography, application or award package, please contact the Public Affairs Office at DSN 314-480-5533 or commercial 06371-47-5533. If you’re experiencing the following symptoms: fever, cough, sore throat, vomiting, nasal congestion, diarrhea, sinus pain, allergy symptoms, ear pain, or have any COVID-19 concerns, please utilize the RAMSTEIN SICK HOTLINE at 06371-47-9001, as your first stop before visiting the clinic. The 86th Medical Group remains OPEN to support your healthcare needs; however, a number of processes have been modified to limit exposure to COVID-19. Benötigen Sie Hilfe beim Erstellen Ihres Kontos?? Military One Source CDC Recommends all opinions expressed herein are my own. Please dial Commercial: 06371-47-9001, or DSN: 480-9001, and select Option 3 for the Sick Hotline. - UK: 0800-028-3263 A) The Ramstein Law Center is currently conducting notarial services by appointment only. CSP does not require VPN access but does require a CAC reader when using a personal computer. Finally, the German Ministry of Health has provided this COVID Information Sheet for support. Most facilities remain open, but may have some additional restrictions. Customer numbers will be tracked so they do not exceed the max capacity of 1500 persons. Q) Can we still sign visitors on to base? Specifically it addresses and authorizes: Per diem allowances for service members and dependents who are ordered to remain in isolation or quarantine, Addresses service members and dependents who are ordered to remain in isolation or quarantine after arriving at their new Permanent Duty Station, Clarifies when per diem allowances are authorized for service members and dependents who are ordered to temporarily return to the old Permanent Duty Station or an alternate location to await transportation, Clarifies that if a service member is required to isolate or quarantine after returning from government-funded leave travel, then the service member may be issued a TDY order and entitlements, https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx, https://booknow.appointment-plus.com/9rm3mcns/, https://usaf.dps.mil/teams/SAFFMCSP/Portal/SitePages/Home.aspx, https://de.usembassy.gov/u-s-citizen-services/notaries-public/, Centers of Disease Control and Prevention, CDC National Center for Immunization and Respiratory Diseases, Social gatherings remain limited to five persons from two households. North Side Fitness Center: Walk-ins up to a maximum of 46 personnel per time slot for 0500 - 1400. Sexual Assault Prevention and Response * Register for an account by filling out the. Aquatic Center Bldg. Q) If someone is PCS-ing to Ramstein in the next couple of months will the lockdown prevent them from coming to Germany? Their info can be found at the following link: https://de.usembassy.gov/u-s-citizen-services/notaries-public/ and they normally charge $50 per notary. As of Nov. 2, shoppers will be required to have a cart or a basket to enter the commissaries. Sat; 7:30 a.m. to 12:00 p.m. DSN: 480-9001, or commercial 06371-47-9001. For the latest information about signs and symptoms of COVID-19, please visit the Centers for Disease Control and Prevention website here. Recent Rheinland-Pfalz guidance states that just transiting through a high-risk area does not trigger a quarantine. Commanders should conduct a risk assessment when Airmen desire to travel. Vogelweh Fitness Center: Up to a maximum of 33 personnel per time slot from noon - 2000. Ramstein Movie Showtimes. * As a precautionary measure, several facilities on base have adjusted hours and operations until further notice. Store Hours: Mon-Sat 0900-2000 Sun 1000-2000 & US Holidays 1000-1800. Squadron commanders and equivalents can authorize an extended HHG pack/ship “window” with a signed Exception to Policy (ETP) memo if hardship or mission reasons exist. If you need to clear a suspense for a new vehicle purchased, please scan & send those documents (front and back) to our organization box. To conduct a risk assessment of areas outside of Germany, reference the Robert Koch Institute’s list of designated risk areas here. Shopping options are available for quarantining families from both the Commissary and Exchange. Some individuals are here in-transit and do not have a sponsor/unit. Open Monday-Friday 7:00 a.m. to 4:00 p.m. Please refer to the modified GO #2 for specifics. Use of face coverings remains mandatory in virtually all public places, including in the vicinity of public buildings and in parking lots. Those who check often will be pre-screened and get their packages faster! Army and Air Force Exchange Service generated $223 million for military Quality-of-Life programs in 2018. *** To access the Nurse Advice Line from a cell phone in Europe you must first call your clinic appointment line and choose the option for the Nurse Advice Line.***. If you live on base, or need to go to the commissary, be sure to visit us last for a calm experience with little wait time! Child and Youth Behavioral MFLCs (CYB-MFLCs) are also able to temporarily provide telehealth services to your military community. 1)  The medical team will place you on a profile (469) for 14 days if you are military and also do the same for any military members in your immediate household. Since 1985, the Army & Air Force Exchange Service, or AAFES, has focused on delivering high-quality goods and services at competitively low prices. * They will continue to serve members with prior coordination who are picking up dependent ID cards, need a CAC unblock, or had a Lost/Stolen CAC. AFPC has started adjusting RNLTDs and DEROS dates to align assignments with AF prioritized movement plan and to bring monthly Household Goods transportation demand in line with executable levels of service. Exchange. Q) If I live in a risk area in Germany can I come to work? Guidance for US and Non-US Civilian Personnel Q) Can you define a private event vs. a social gathering? 3)  Symptoms for COVID include fever, cough, shortness of breath. Chapel Tuesday 09:00 - 21:00. Open 7:30 a.m. to 4:30 p.m. and accepting walk-ins. A)  No. 5. Q: Is there a list of American/military notaries since legal is appointment only for mission essential emergencies? Ramstein Sick Hotline Commercial: 06371-46-2273. Ideally stay at least 6 feet away from everyone else. 7)  Once you meet certain criteria (fever free for a specific amount of time, symptoms improving and at least 14 days since symptoms developed), public health will consider releasing you from isolation. South Side Fitness Center: Up to a maximum of 60 personnel Mon. Please work with your unit commander when considering leave. Thorsten Stratemann — Service and offers are quite good. In case of any questions/concerns, our office can be contacted at DSN 480-2163/5509 or commercial: 06371-47-2163/5509 Monday – Friday from 7:30 a.m.– 4:30 p.m. Closed to walk-in clients. Space Available Travel Information: Most Space Available Travel has been suspended, please call the terminal for further information on if you are eligible to fly. Contact us via phone or email. An on-call Chaplain is also available after hours by contacting Command Post (480-2121). Christmas Eve; Thu Dec 24, 2020; 1st Christmas Day; Fri Dec 25, 2020 Hours. Organizational Email: 86lrs.lgrd.ppo@us.af.mil, For questions regarding Pet Slot Availability, please contact Passenger Travel at 480-5374 or email at 435lrs.lgrtp@us.af.mil. The Dental Clinic will no longer hold walk-in Saturday clinic but after-hour care is still available through LRMC ER. Wear of face covering is mandatory for children ages 6 and older. Appointments will be set when necessary. Base officials are working a plan at this time, but base personnel should expect an impact on child care services. A) Yes, however, you may require a quarantine if the area becomes high-risk while you are there. However, social gatherings with non-family members remain limited to five persons from two households, not counting children ages 14 and under (but children cannot exceed the two-household limit). Incoming PCS personnel must go directly to their lodging upon arrival to Ramstein to quarantine before shopping or in-processing. For more information and to determine when applicable test dates will be, click here. Air Force dependents have no restrictions on leisure travel, except for any imposed by the host nation or state authorities. 4)  Do NOT panic! For more detailed information on each Military Personnel Flight COVID-19 Functions, please click here. Location: Ramstein North Chapel in the Annex (Bldg. A) No. Outbound personnel departing the KMC area should reserve off-base lodging, which will help preserve on-base lodging for members who arrive here and need to quarantine. For all Emergency Leave, please contact your First Sergeant for assistance. * Support is still available by appointment only. 2)  Call the Ramstein Medical Sick Hotline (479-2273) for a clinical assessment. Working Hours: 7:30 a.m. – 4:30 p.m. MTF Information Address: Unit 3215, Ramstein, Germany APO AE 09094-3215 Hours: Mon. Remaining close to home reduces exposure to others and to the virus, which helps our community remain safe and healthy. For Active Duty, if you are having thoughts of harming yourself or others please do one of the following: Military Family Life Counselor (MFLC) If lodging is available, then departing members may stay on-base. Germany is permitting Student Dependent Travel during the holiday season with certain restrictions. 2. Sell your stuff! The 86th AW/CC released guidance in accordance with Department of Defense direction to use cloth face coverings to mitigate risks and spread of COVID-19. Visitors, parents and in-laws (non-ID card holders), when accompanied by an authorized sponsor, may enter but may not make purchases. Members may also walk up to the testing area if they don't have access to a vehicle. Official business passes will continue to be issued. If members have any challenges working their landlord for an extension, please reach out to us for assistance. Q) When will flu vaccines be available for dependents? Phone: Admin Office +49(0)6371-4079100 Customer Service +49(0)6371-4079222 86 AW Integrated Resilience Office The government of Rheinland-Pfalz (aka Rhineland-Palatinate) requires individuals to quarantine for 10 days who travel to Rheinland-Pfalz by land, sea or air from a risk area in the previous 10 days before entering Rheinland-Pfalz. Commercial Phone: 06371-47-5509 You’ll be offered a telephone consult or virtual appointment with your provider team so that we can further assess your condition. 3)  You have a fever or are feeling feverish, STAY HOME -- DO NOT GO TO THE HOSPITAL please FOLLOW STEP 4 or STEP 5. Top Stories Today. Registration is required via the Chapel’s social media sites. DSN: 489-6036 Commercial: 06315 36 6036 We recommend leaving a message and you will be placed on our call back list and an appointment will be set up to assist you in the order your call was received. Please use take-away and delivery options. Bod Pod service is still available by appointment only (480-1799), and Nutrition Counseling is available via telephone (480-1689). Host Nation Guidance and Restrictions If you can’t breathe, call emergency services, not the hotline. They are also offering a Coping with Deployments (CWD) Psychological First Aid for Military Families module. Postal Operations: Northside, Southside and Kapaun Post Offices. Personnel attempting to travel to Ramstein Air Base for official travel must conduct commander-to-commander coordination. A) In accordance with host nation restrictions, on-base restaurants are serving only take-out or delivery until further notice. In many cases, we can handle your issue over the phone to include prescribing medications. We ask for your understanding and patience if your appointments are disrupted or waiting times are extended due to staffing/resources limitations. 66877 Ramstein AFB Germany +49 (0) 6371-476650 +49 (0) 6371-476330 480-6330 DSN 480-6650 DSN. Commanders are encouraged to employ “minimal manning” within their work centers and maximize the use of telework options for employees wherever practical. It is the headquarters of the US Air Forces in Europe. Some telephonic work to established patients will be conducted on the weekends. The Ramstein South branch is closed on Saturday and Sunday's while the KMCC branch is closed on Sunday's. RTT will be closed until January 2021. Welcome Please click on the Order tab to start your Online Order. You should stay home and call the SICK hotline. Day care facilities remain open for children whose parents are not able to provide care. This course offers an introduction to Psychological First Aid and resilience surrounding deployments. Branches have resumed normal hours of operation on weekdays while practicing safe public health measures such as physical distancing and wearing a mask or face covering. Thank you. 4/8: April 6, Installation Commander implemented 50 customers inside the commissary at any given time to help with social distancing. Please call the dental clinic between at 479-2201 or 06371-46-2201 to schedule an appointment or discuss any concerns with your dental provider. 4)  Remember to wash your hands regularly and cough into your elbow or a tissue. Customer Service:  86cpts.cs@us.af.mil. Airmen whose report date remains in July, as originally included on their orders, will require an approval letter from their squadron commander/First Sergeant (or equivalent) to pack their HHGs prior to 1 July. Educate, Engage and Empower military-connected students to succeed in a dynamic world. The Department of Defense Stop Movement Guidance has impacts on housing/leases and personal property/household good (HHG) shipments for our Airmen and families. If you would like any other information please let me know. For the latest COVID-19 cases within the Kaiserslautern City and County Districts, For the latest COVID-19 cases within Rheinland-Pfalz (aka Rhineland-Palatinate), check the. Some telephonic work with established patients will be conducted on the weekends. A) No. 2.3K likes. Excellence in Education for Every Student, Every Day, Everywhere. Effective 17 August, The Ramstein Dental Clinic will adjust their operating hours. A) Individuals who have PCS-ed to the area should stay in their quarters and arrange grocery pick-up with their sponsor/unit. A) Leisure travel outside the local area is highly discouraged at this time. Using that information we compile a list of close contacts who may be at risk. The MPF will populate these HHG pack/ship NET dates in the designated field on the “memo in lieu of PCS Amendments”. Shopping the Exchange pays dividends! Virtual trainings are also available to include Sponsorship, Initial Key Spouse, Transition Assistance and Pre-Deployment/Re-Integration. COVID-19 Clinic For more information about this guidance please contact the 86 AW Operational Planning Team (OPT) by emailing 86aw.covid-19.opt@us.af.mil  . The ADAPT clinic is open Monday-Friday 7:30 a.m. to 4:30 and seeing Active Duty patients, though they trying to minimize the number of people sees in person in the clinic. General Order #2 and Quarantine Requirements. That means no sharing silverware, drinking out of the same glass, using the same bathroom. Worship Services are available on Facebook. Incoming personnel will be permitted and directed to reserve 14 days of on-base lodging plus two additional business days. Variety of goods pretty good, too. The services and visit procedures guide below will help you plan ahead for your visit to a specific clinic. The Financial Services Flight is introducing a new process for in-processing members. Meal orders can be placed through www.myexchangefood.com Delivery is still available from Popeye's, Anthony's Pizza, Subway, and Manchu Wok. For questions call DSN 480-5309. 2)  Ask if there is anything they need. Fri: 8:30 a.m. – 3 p.m. *All services are by appointment only, until further notice. A&FRC The provider on the hotline may or may not put you on quarters, depending on your personal situation. Members should ensure their current lease covers them at least through the stop movement. For more information, including a complete list of establishments that may remain open, view the latest ordinance located. The installation commander has modified General Order #2 to provide updated quarantine requirements for all personnel and family members arriving to an Air Force installation in the KMC from a risk area, including the United States. KMCC/BX – Remains open overall, but some stores and services are closed, including barber and beauty shops. Get Directions. 1)  Stay in your house or room and call your supervisor to let them know you are feeling unwell. If an individual travels to/returns from a high risk area outside their local commuting area, a quarantine may be required upon return to the KMC per host nation rules and installation guidance. Located in the center of Ramstein, the building is a treasure in itself. 2)  Contact your chain of command so they can work on getting you food and other supplies you may need while you are recovering. Travel will be DENIED to any passenger who fails to provide Certificate of Mandatory COVID-19 (ROM), signed by the first GO/FO/SES in the chain of command, or higher; or, USAFRICOM Exception to Policy memorandum signed by USAFRICOM J3, Director of Operations. In order to start the process to schedule household goods pick up, customers should follow the guidance in their virtual out-processing checklist or visit our HHG factsheet link: https://www.ramstein.af.mil/About/Fact-Sheets/Display/Article/774938/household-goods-outbound/. View this current guidance to see who is eligible, what documentation is required, and applicable quarantine requirements. 7)  If you have a thermometer, check your temperature daily. This guidance directs a 14-day quarantine for all members who travel from a risk area, which is a stricter requirement in comparison to the host nation 10-day quarantine. As of Sept. 10, ID's are no longer being checked at the Ramstein and Vogelweh Commissaries and visitors may now enter. Find Main Exchange - KMCC Mall - Ramstein, Ramstein Miesenbach, Germany, on The Find-It Guide: Military and Business Directory, Cars, Properties, Classifieds, and more! 4)  Ramstein TRICARE beneficiaries should call the RAMSTEIN SICK HOTLINE at 479-2273 (06371-46-2273) or the Nurse Advice Line (NAL) at one of the following toll-free numbers based on your location: Incoming PCS personnel must make reservations for on-base lodging as early as possible after receiving an assignment to Ramstein. Walk-ins will be honored for the following issues only: Wednesdays are reserved for First Sergeants from 0900-1500. Any imposed by the stop movement a CAC login is required passes – Base visitor passes – Base visitor –. Retail establishments are closed, including barber and beauty shops a phone call with results within 5.... 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Information please let me know on accounts a minimum of 7-days after return due to COVID-19 army and Air dependents.