Direct, train, and educate staff on the safe handling practices with equipment, chemicals, and procedures. Conducted pre-shift meetings to prepare the staff for the night ahead; concerts, large groups, special projects, etc. Housekeeping Supervisor Resume Examples & Samples. Provide retraining as needed, Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties, Assist with scheduling and room cleaning assignments to ensure proper coverage, May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and owner expectations, Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies, Manage procedures of lost and found items, Responsible for overseeing and ensuring the cleanliness of all public areas, Manage, train and develop the public area cleaners, Manage guest issues and requests quickly and effectively, Organise regular deep cleaning tasks, e.g. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Follows up to ensure guest satisfaction, Will be required to work in a fast paced stressful environment, Displays professional image at all times through appearance, dress and conduct, Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates, Assist/conducts training classes regarding safety, security, department procedures and service guidelines, Assists in the performance review process on a quarterly and yearly basis, Ensures hotel is in compliance with all federal, state and local laws, including OSHA, At least 2 years of related experience required, At least 1 year of management experience preferred, Manage guest requests and enquiries immediately, Excellent leadership, interpersonal, and communication skills, Strong computer proficiency, particularly with Microsoft Office, Organization, planning skills and the ability to prioritize, Must be available to work on Saturday and Sunday mornings for 8 hours shifts, Must be available to work occasional shifts on Monday through Friday, as required by management, Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP's receive special attention, Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry, Schedules routine inspections of all housekeeping areas including occupied and non-occupied rooms, Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required, Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary, Follows up on progress of agenda items covered in regular meetings, Maintains a steady flow of communication to the Housekeeping Manager on all matters affecting the Housekeeping Department, Ensures that consumption of guest supplies is under control, Works with the Housekeeping Manager on routine cleaning programs including spring cleans, etc, Conducts pre-shift meetings and reviews all pertinent information for daily activities, to include but not limited to, departures, arrivals, and stayover scheduled cleans, Assists in maintaining inventory of all supplies pertinent to housekeeping and laundry departments, Assists in monitoring annual deep cleaning and carpet cleaning projects, Ensures each room meets quality assurance standards before being placed in the property management system as clean and available through daily inspections of guest rooms and public space using designated inspection checklists, Assists in ensuring proper, efficient, and timely communication channels are being maintained with management interdepartmentally, Maintains communications with the Maintenance Department by providing a written work order or entering into the Asgard system, Ensures that all lost and found items are bagged, tagged, logged into the Asgard system, and secured for sixty (60) days, or as outlined by state law, Coordinates with resort security or designee with storage and disposal of Lost and Found items, Assist in the training, motivating and assisting of team members to ensure fair, consistent and corrective action if necessary for team members in housekeeping, public area, and laundry, Responsible for ensuring the cleanliness and organization of housekeeping vehicles and storage rooms, Conducts weekly, monthly, and quarterly inventories in a timely manner, according to policy, to include maintaining desired par levels and recording of damaged and biohazard linen, Assist in maintaining a safe work environment, Assist in ensuring all team members have the tools necessary to perform their essential job functions, Maintains the highest standards of professionalism when interacting with fellow team members, members, owners and guests, Completes time keeping for all housekeeping team members in the absence of management, A minimum of six (6) months of experience in the hospitality, hospital, and home/office cleaning field required, A minimum of six (6) months of supervisory experience in the hospitality and/or customer service field required, Assists the Guest Services Manager with daily duties, Ensures that all employees (housekeepers, housemen, linen attendants, and general resort workers) report to duty punctually, well-groomed, and in proper attire, Assists in the training of all ARAMARK, NPS, and OSHA policies and procedures pertaining to employment, safety, and sanitation, Working knowledge of various cleaning utensils, dryers, washers, tools and fixtures, and cleaning solutions, Knowledge of SDS on cleaning solutions in use, Supervises housekeeping operations to include rooms, common area and heart of the house areas to achieve and maintain the resort's high standards of cleanliness, Ability to read and interpret documents such as safety rules and maintenance procedures, write routine reports and correspondence, speak effectively before groups of guests and team members as needed, Demonstrate basic mathematical skills, and ability to solve practical problems, Understand and comply with a variety of instructions in written and oral form, Demonstrate good judgment and decision-making skills, Ability to multi-task in a fast-paced environment, Provides guidance and directions to subordinates, Carries out reasonable requests of management, Bi-lingual - Spanish or French/Creole and English, Perform routine cleaning tasks of patient rooms, offices and public areas, Address patients, visitors, and co-workers in a pleasant and respectful manner, Adhere to facility standards concerning conduct, dress, attendance and punctuality, Maintain confidentiality of facility employees and patient information, Ability to use hands in the performance of cleaning duties and the use of cleaning equipment, Ability to respond to exposure to blood and bodily fluids, Assist owner and residents regarding services including: daily, tidy, midstay, etc . Coordinates all staff training. Keep all Safety Data Sheets up to date and properly posted, Provide for Deep Cleans to bedrooms, apartments, and lobby spaces as needed, Function independently in order to accomplish assigned projects. Proven experience in training all new team members. When detailing your performance, also use this opportunity to mention skills that directly relate to the position. Download Housekeeping Supervisor Resume Sample as Image file, Housekeeping Room Attendant Resume Sample, Works with Superior and Human Resource Manager to ensure the departmental performance of colleagues is productive, Perform all tasks as directed by the Manager in pursuit of the achievement of business goals, Actively participate in training and development programs and maximize opportunities for self-development, Works with superior in the preparation and management of the department’s budget and is aware of financial targets, Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager, Management of lost property for the hotel, Analyzes and resolves work problems, or assists workers in solving work problems, Provide assistance to coworkers, ensuring they understand their tasks, Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property, Assist Housekeeping management in managing daily activities of Housekeeping and Laundry, Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor, Develop and maintain positive and productive working relationships with other employees and departments, Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel, Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making, Assists management staff in resolving employee grievances, and performing related human resources management activities, Supervises/Manages the Housekeeping team to include efficient staffing, team member development and training, performance management and policy enforcement, Provides open communications, training, coach and counsel and provides performance feedback to ensure maximum efficiency, Coach, monitor, and develop team members for improved performance, Become proficient in the use and completion of work orders (WO) produced by Global Maintenance Management System (GMMS) or Work Orders for Windows (WOW), Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews, Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines, Ability to focus attention to details and be able to organize, prioritize and follow-up, Able to thing clearly, quickly and make concise decisions, Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds, Ability to use good judgement and to maintain confidentiality of information, Excellent communication and interpersonal skills with the ability to interact with many types of personalities, Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times, Considerable knowledge of housekeeping policies, procedures, equipment, supplies, and bookkeeping procedures, Ability to deal professionally, courteously and tactfully with the public and coworkers, High School Diploma or equivalent. Ensure cleanliness of guest rooms according to hotel expectations in timely manner. (Remember to close all applications on IPhone), At 6pm – conduct cross reference and check rooms. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Responsible for overseeing the day to day operations of the department and attaining our overall goals. Investigates complaints regarding housekeeping service and equipment, and takes corrective action. Another Housekeeping resume template; Karen Brown Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 121 638 0026 E: info@dayjob.com. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards, Report and follow up on all maintenance requests on a daily basis, To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested, To supervise the deep cleaning of bedrooms, changing of shower curtains etc, To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed, To maintain a smooth working relationship with associates of other departments, To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard, To be aware of and carry out all Hotel Security, To report any suspicious person(s) or packages immediately to the duty manager, Co - operate and communicate with your associates, supervisors and management to ensure effective team work and high morale, Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner, To carry out any other reasonable task as requested e.g. ), Trains, and supports employees according to their job duties, Responsible for ordering cleaning supplies, Maintains adequate inventory level within budget guidelines, Makes recommendations and suggestions to hire, transfer, suspend, layoff, promote, terminate, recognize and reward employees with in his/her span of control, Responsible for interpreting and enforcing company and departmental policies and procedures to staff. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Hospital housekeeping jobs can be toilsome but rewarding. Mileage will be reimbursed as per the mileage reimbursement policy, Assists in ensuring a safe working environment throughout the facility for all employees by complying with all company safety and risk management policies and procedures, Assists in monitoring employee productivity and provides suggestions for increased service or productivity, Responsible for the coordination of routine responsibilities of employees. Where incidents do occur they must ensure that they are investigated appropriately, and that where necessary corrective action is taken to ensure that such incidents are not repeated, Ensure strict compliance with all relevant Hygiene and Safety legislation requirements, Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. Never loan your key to anyone, even a work colleague. Check and approve payroll on PeopleSoft, Control supply inventory, Lost and Found, dealing with unhappy guests/SALT comments , and lead daily pre-shift meetings, Ensures all work is completed by 4PM and clean up to Company’s standards. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment, To handle Residance Guest concerns and react quickly, logging and notifying the proper areas, To actively participate in daily briefing, daily warm up and department meetings, To ensure Residance Room Attendants are informed daily about priorities in their section, Supervising and inspecting the work or assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests, Assist with scheduling and room assignments to ensure proper coverage, Ensure that all the team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties, Control expenses and minimize wastage within all areas of housekeeping, Complete administrative duties and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc. Translated directions and guidelines we analyzed 18,246 housekeeper supervisor resume samples and read our guide on how to properly and. 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